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User name blank after sending an e-mail

Last post 04-24-2008 4:22 PM by bclee. 0 replies.
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  • 04-24-2008 4:22 PM

    • bclee
    • Top 25 Contributor
    • Joined on 04-24-2008
    • Posts 8

    User name blank after sending an e-mail

    Some users reported that after they sent e-mails from within CRM (using "send e-mail" not "send using outlook"), the communication entries showed blank instead of their user names.

    Upon further testing, I find that this happened only if I add another User to To: or CC:. If adding another e-mail from either CRM contact records or just simply typing in the e-mail addresses manually, it worked fine.

    Anyone else experienced the same issue?

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