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McShield (McAfee Virus Scan 8.5.0i) wont' start with Accpac 5.3B installed

Last post 06-05-2008 1:54 PM by jbromilow. 4 replies.
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  • 05-12-2008 3:54 PM

    McShield (McAfee Virus Scan 8.5.0i) wont' start with Accpac 5.3B installed

    Reply Contact
    When I installed Sage Accpac 5.3B, the McShield service (Virus Scan 8.5.0i) will no longer start when I reboot the machine. I can start it manually, and when you log on and off, it still stays up, but when you reboot it, the McShield service will not start. I have also upgraded a machine from Virus Scan 8.0 to 8.5 (the machine already had accpac on it), and the same problems happens.
    Any ideas that this might me?

  • 05-15-2008 4:38 PM In reply to

    Re: McShield (McAfee Virus Scan 8.5.0i) wont' start with Accpac 5.3B installed

    Reply Contact

    You may want to contact McAfee Technical Support for help with this one.  http://service.mcafee.com

  • 05-22-2008 3:31 PM In reply to

    Re: McShield (McAfee Virus Scan 8.5.0i) wont' start with Accpac 5.3B installed

    Reply Contact

    I contacted McAfee technical support but the problem seems to be with something ACCPAC is doing to the system.

    I rebuild the machine, wiped o/s and reinstalled from start.
    Installed McAfee, everthing works fine, no problems.
    Installed Accpac, boom, service won't start up when I reboot.
    Tried the option of restarting service if it fails, doesn't do anything.
    Very strange, only thing I can think of is that accpac changes an o/s file somewhere that McAfee needs. Even after I unistall Accpac, McShield service will not start up unless I rebuild the machine again.

  • 05-23-2008 7:49 PM In reply to

    Re: McShield (McAfee Virus Scan 8.5.0i) wont' start with Accpac 5.3B installed

    Reply Contact
    It's strange, because I have 5.3B running with McAfee 8.5, and I'm not experiencing any of these problems. Do you have any Event Viewer Log Errors?

  • 06-05-2008 1:54 PM In reply to

    Re: McShield (McAfee Virus Scan 8.5.0i) wont' start with Accpac 5.3B installed

    Reply Contact
    We run McAfee and Accpac with no problems. I doubt it's an Accpac issue.
    Thanks,

    Jim

    Accountants are NOT boring people!
    We just get excited about boring things.
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